Currency
AED
AFN
ALL
AMD
ANG
AUD
AWG
AZN
BAM
BBD
BDT
BIF
BND
BOB
BSD
BWP
BZD
CAD
CDF
CHF
CNY
CRC
CVE
CZK
DJF
DKK
DOP
DZD
EGP
ETB
EUR
FJD
FKP
GBP
GMD
GNF
GTQ
GYD
HKD
HNL
HUF
IDR
ILS
INR
ISK
JMD
JPY
KES
KGS
KHR
KMF
KRW
KYD
KZT
LAK
LBP
LKR
MAD
MDL
MKD
MMK
MNT
MOP
MUR
MVR
MWK
MYR
NGN
NIO
NPR
NZD
PEN
PGK
PHP
PKR
PLN
PYG
QAR
RON
RSD
RWF
SAR
SBD
SEK
SGD
SHP
SLL
STD
THB
TJS
TOP
TTD
TWD
TZS
UAH
UGX
USD
UYU
UZS
VND
VUV
WST
XAF
XCD
XOF
XPF
YER
Shipping policy
This Shipping Policy explains how orders placed through flaxmakerswimx.shop are processed, dispatched and delivered.
By placing an order, customers acknowledge the shipping arrangements displayed through our website and checkout.
Free Standard Shipping
We provide:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no minimum order value required for our standard shipping service unless a specific promotion or checkout notice expressly states otherwise.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 calendar days
The estimate applies under ordinary shipping conditions.
Where a different delivery estimate is displayed for a specific product or destination before purchase, that more specific information may apply.
UK consumer rules generally require delivery within 30 days unless another delivery period has been agreed. The 15–20-day delivery information in this policy is intended to clearly communicate our normal agreed delivery expectation.
Order Processing
Orders may undergo processing before dispatch.
Processing can include:
- Payment verification;
- Fraud screening;
- Order verification;
- Inventory confirmation;
- Product preparation;
- Packing;
- Labelling; and
- Transfer to a shipping provider.
Orders may not be processed or dispatched on weekends or public holidays where fulfilment or carrier services are unavailable.
Order Confirmation
After placing an order, customers may receive an electronic order confirmation.
Customers should carefully check:
- Customer name;
- Email address;
- Products ordered;
- Product options;
- Shipping address; and
- Order quantity.
If you identify an error, contact:
as quickly as possible.
Shipping Address
Customers are responsible for supplying a complete and accurate shipping address.
The shipping address should include all information reasonably required for delivery.
We are not responsible for delays caused solely by materially inaccurate address information supplied by the customer where we have fulfilled our legal obligations.
Address Changes
If you need to change a shipping address, contact:
immediately.
We cannot guarantee that an address can be changed after an order has entered fulfilment or been transferred to the carrier.
Dispatch Confirmation
Where available, customers may receive dispatch confirmation after an order is shipped.
This may contain tracking information.
Tracking
Tracking may be available for qualifying shipments.
Tracking information may take time to update after a carrier first receives a parcel.
Temporary absence of a tracking update does not necessarily mean the parcel has stopped moving.
Delivery Carriers
We may use different postal, courier, fulfilment and logistics services depending on:
- Destination;
- Product;
- Fulfilment location;
- Parcel size;
- Carrier availability; and
- Operational requirements.
A particular carrier is not guaranteed unless expressly stated during checkout.
Multiple Parcels
An order containing multiple products may occasionally be dispatched in more than one package.
Where this occurs:
- Packages may arrive on different dates;
- Tracking numbers may differ; and
- Receiving one package does not necessarily mean the remainder of the order is missing.
Delivery Delays
Although our normal estimated delivery timeframe is 15–20 calendar days, delays may occasionally occur because of circumstances including:
- Severe weather;
- Transport disruption;
- Carrier congestion;
- Customs processing where applicable;
- Public holidays;
- High seasonal demand;
- Security inspections;
- Natural disasters;
- Industrial action;
- Incorrect address information;
- Remote delivery locations; or
- Other events outside our reasonable control.
We will not use delay provisions to remove any statutory right a customer may have where goods are not delivered within an agreed or legally required timeframe.
Late Orders
If your order has not arrived within the expected delivery period, contact:
Please include your order number.
We may review tracking information, contact the fulfilment provider or carrier and determine the appropriate next step.
Failed Delivery
Where delivery fails because the recipient is unavailable, a carrier may:
- Attempt redelivery;
- Leave delivery instructions;
- Deliver to a collection point; or
- Return the parcel.
Customers should follow carrier instructions where reasonably necessary.
Incorrect or Incomplete Addresses
If a parcel cannot be delivered because the customer supplied a materially incomplete or incorrect address, please contact us.
Any resolution will depend on the circumstances, carrier status and applicable consumer law.
Lost Parcels
If tracking indicates that a parcel may be lost, please contact:
We may investigate with the relevant fulfilment or delivery provider.
Customers should not be required to resolve an internal dispute between flaxmakerswimx.shop and a shipping provider before exercising rights that applicable consumer law gives them against the seller.
Parcel Marked Delivered but Not Received
If tracking shows delivery but you cannot locate the parcel:
- Check the delivery location carefully;
- Check with other members of the household;
- Check any safe location;
- Check with neighbours where appropriate;
- Review carrier delivery information; and
- Contact us if the parcel remains missing.
We will review the circumstances and assist reasonably.
Damaged Deliveries
If a delivered product is damaged, contact:
as soon as reasonably possible.
Include:
- Order number;
- Description of the damage; and
- Photographs where reasonably available.
Your statutory rights relating to damaged or non-conforming goods are not restricted by this procedure.
Taxes and Charges
Any taxes or mandatory charges that we are required to collect through checkout will be handled in accordance with applicable requirements.
We aim to avoid undisclosed mandatory charges.
Where international fulfilment or customs procedures apply to a particular shipment, relevant obligations will be handled according to applicable law and the information presented through checkout.
Delivery Responsibility
Applicable UK consumer law determines when risk in goods passes to the consumer.
We do not seek to transfer responsibility for goods earlier than permitted by mandatory consumer law.
Cancellation and Delivery Delays
Where applicable law gives a customer the right to cancel because goods have not been delivered within an agreed or legally required period, this policy does not restrict that right.
UK guidance confirms that goods should ordinarily be delivered within 30 days unless a different period has been agreed with the customer.
Returns
A delivery being successfully completed does not prevent customers from exercising any qualifying cancellation or return right.
Please review our Return and Refund Policy for full details.
Refused Deliveries
Customers should not intentionally refuse delivery as a substitute for following the proper cancellation and return procedure unless we have instructed them to do so.
If you wish to cancel an order, contact:
Customer Support
For shipping, tracking or delivery enquiries:
Email: info@flaxmakerswimx.shop
Please include your order number whenever possible.
Policy Changes
We may update this Shipping Policy when reasonably necessary to reflect operational, carrier, regulatory or service changes.
The shipping terms forming part of an existing contract will not be changed retrospectively in a manner that unlawfully reduces a customer's contractual or statutory rights.
- Choosing a selection results in a full page refresh.